Returns, Refunds and Cancellations
At Rich Clark Images, we want you to be delighted with your purchase. We take care to produce, package and dispatch our artwork and fine art prints to a high standard.
1. Change of mind and online orders
If you purchase an item online as a consumer, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To exercise this right, please notify us in writing at returns@richclarkimages.co.uk within 14 days of delivery. Once you have notified us, you have a further 14 days to return the item.
Returned items should be handled with reasonable care and returned securely packaged to prevent damage in transit. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the item’s nature, characteristics and functioning.
Unless otherwise agreed, customers are responsible for the cost of returning unwanted items. We recommend using a tracked and adequately insured delivery service for valuable artwork and prints.
Where a valid cancellation applies, we will refund the cost of the item and the original standard delivery charge, subject to applicable law. Any additional charge for premium delivery will not be refunded beyond the standard delivery cost.
2. Made-to-order and personalised prints
Certain items may be produced to a customer’s specific requirements, including bespoke dimensions, personalised designs or other individual specifications.
Where an item qualifies as bespoke or personalised under applicable consumer law, the statutory right to cancel for a change of mind may not apply.
This exception does not affect your statutory rights if an item is faulty, damaged, incorrectly supplied or not as described.
Please contact us before ordering if you are unsure whether a particular print is made to order or personalised.
3. Limited-edition prints and original artwork
Limited-edition prints and original artworks are sold with the product details, edition information and condition stated in the listing.
Limited-edition status alone does not remove your statutory cancellation rights for online purchases. The same applies to original artwork.
Any applicable cancellation rights and statutory remedies will be honoured in accordance with UK consumer law.
4. Damaged, faulty or incorrect orders
Please inspect your order on arrival and contact us as soon as reasonably possible if it arrives damaged, is faulty, differs materially from its description or is not the item you ordered.
Please include your order number and photographs of any damage or incorrect items where possible. This will help us assess the issue and arrange an appropriate resolution.
We will deal with the matter in accordance with your statutory rights. Depending on the circumstances, this may include a refund, replacement or another remedy required by law.
Your statutory rights are not affected by this policy.
5. Returning artwork safely
Artwork and fine art prints can be vulnerable to creasing, moisture and damage during transit.
Please use suitable protective packaging and a tracked delivery service. Where possible, retain the original packaging.
Contact us before sending a return so that we can confirm the correct return arrangements. Do not send valuable artwork without appropriate protection and insurance.
6. Refund processing
Once a return has been received, or you have supplied evidence that it has been sent back where required by law, we will process any refund within the applicable statutory timeframe.
Refunds will normally be made using the original payment method unless otherwise agreed.
7. Contact us
For cancellations, returns or questions about an order, please contact:
Rich Clark Images
Email: returns@richclarkimages.co.uk
Business address: Rich Clark Images, Greystones, Mark Cross, Crowborough TN6 3PL
Please include your order number so that we can identify your purchase promptly.
Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded.